Privacy Policy

Overview

At Heritage Horse Trailers, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, submit an inquiry, purchase a trailer, or make a rental reservation.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information:

Personal Information

Full name
Email address
Phone number
Billing or delivery address
Trailer purchase or rental details
Driver’s licence, insurance, or towing information when required for rentals
Payment information processed securely through third-party payment providers

Non-Personal Information

Browser and device information
IP address
Pages visited and time spent on the website
General website usage and interaction data

How We Use Your Information

We may use your information to:

Process trailer purchases, rental reservations, and payments
Respond to inquiries and provide customer support
Confirm trailer availability and rental details
Arrange delivery, collection, or pickup
Verify rental eligibility and required documentation
Improve our website, services, and customer experience
Send promotions, updates, or important notices when you have chosen to receive them
Comply with applicable legal and regulatory requirements

Data Protection

We take reasonable measures to protect your personal information, including:

Secure payment processing
Data encryption where appropriate
Restricted access to sensitive information
Use of trusted website and service providers

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute protection.

Sharing Your Information

Heritage Horse Trailers does not sell or rent your personal information.

We may share information with trusted third parties when necessary, including:

Payment processors
Delivery and transportation providers
Insurance or verification providers
Website hosting and technical service providers
Legal or regulatory authorities when required by law

These parties are expected to handle your information securely and use it only for the services they provide.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Improve website functionality
Remember user preferences
Analyse website traffic and performance
Provide a more personalised browsing experience

You can disable cookies through your browser settings, although some website features may not function properly.

Third-Party Links

Our website may contain links to external websites. Heritage Horse Trailers is not responsible for the content, security, or privacy practices of third-party websites.

Your Rights

Depending on your location, you may have the right to:

Request access to the personal information we hold about you
Request corrections to inaccurate information
Request deletion of your information, subject to legal and contractual obligations
Withdraw consent for promotional communications
Ask how your information is being used or shared

Data Retention

We retain personal information only for as long as necessary to complete transactions, manage rentals, provide support, fulfil legal obligations, and resolve disputes.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Us

For questions about this Privacy Policy or how your information is handled, contact us at:

Heritage Horse Trailers
Email: support@heritagehorsetrailers.com